Customer Success Manager
Customer Success Manager
Location: Hertfordshire
Salary: £35,000 – £45,000 per annum
Are you ready to lead a customer success team in a dynamic, fast-paced environment?
Do you excel at driving team performance and delivering exceptional service?
Interested in joining a supportive company with a flexible 9-day working fortnight?
About the Company
Our client, based in St Albans, Hertfordshire, is a leading group in electronic life safety and security systems. They aim to grow revenue to £12m by 2026, focusing on top-tier customer service and professional excellence through investment in their people. Operating from Hertfordshire and Birmingham, they strive for operational excellence by empowering talented individuals in a collaborative setting.
Why You’ll Love Working Here
Our client values professional and personal growth, offering a supportive environment where your contributions are recognised. They foster a culture of teamwork and exceed customer expectations.
Benefits Include:
- Flexible Working: 9-day working fortnight to enhance work-life balance.
- Development: Continuous training and career progression.
- Wellbeing: Comprehensive Employee Assistance Programme, YuLife benefits, and mental health support.
- Holidays: 25 days’ annual leave plus bank holidays, increasing with service.
- Financial Perks: Competitive pension, performance bonuses, life assurance, and retail discounts.
- Recognition & Community: Paid volunteering days, team awards, and more.
About the Role
As Customer Success Manager, you’ll ensure top-level service by:
- Leading: Direct your team in a fast-paced environment, making decisions to ensure exceptional service.
- Managing Performance: Use CRM data to track and drive team performance, meeting KPIs.
- Coordinating Resources: Oversee scheduling for timely task completion.
- Communicating: Serve as the main contact for internal and external stakeholders.
- System Management: Learn and utilise internal CRM, Simpro, and third-party software to assist with customer queries.
Why Apply Through Sisko Group?
Sisko Group connects professionals with fulfilling roles, supporting you through the application and placement process.
How to Apply:
If you’re passionate about customer success and leadership, send your CV to James Feeley, Lead Consultant at Sisko Group. We’ll reach out for a telephone interview if your profile fits.
Sisko Group is acting as an employment agency for this vacancy. If you do not hear from us within 7 days, please consider your application unsuccessful.
by email - as they go live.
by email - as they go live.
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INDHP
